Surtrac Implementation Engineer

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About the Role:

If you get excited about using your tech skills to change the world, then Rapid Flow Technologies may be the place for you!  We are using artificial intelligence (AI) to re-imagine mobility.  Our Surtrac software system improves people’s lives by reducing traffic congestion.  We are an early stage company that was spun out of Carnegie Mellon University in 2015 and are based in Pittsburgh, PA – one of the leading markets for AI, robotics, and autonomous vehicle research and development.     

By implementing Surtrac, municipalities have reduced the causes of traffic congestion, pollution, and safety incidents by as much as 20-40%.  Surtrac is a decentralized, edge-compute AI solution installed at each intersection.  It easily integrates with existing detection, traffic control, and communication systems. 

This role is focused on helping customers and partners implement our Surtrac solution, and then helping them support and maintain the system over time.  If you have experience implementing and supporting software or other tech-focused solutions and want to use that experience to truly make a difference and change the world, then this role might be perfect for you!

Folks with varied backgrounds can be successful in this role and we are casting a wide net to find the ideal candidate.  The current team already has a mix of skill sets and experiences so we think a strong candidate could come from at least four different backgrounds – and experience in the transportation space is NOT a requirement:

  • A Technical/Application Support Engineer with a bachelor’s degree and general IT deployment and support and maintenance abilities 
  • A recent graduate from a Civil or Traffic Engineering program with some experience with software or tech-enabled systems
  • An Engineering Technician with an associates degree and experience deploying and troubleshooting complex tech systems
  • An experienced Software/QA/Systems/Implementation Engineer with deep experience in the tech space.    

Main responsibilities include, but are not limited to:

  • Supporting and eventually leading specific customer implementation engagements starting from the planning & design stage, to installation/deployment, to configuration and tuning, to testing, to full operations/go-live
  • Managing and providing post-implementation support and subject matter expertise (SME) to existing customers
  • Interacting with and sometimes supervising partner companies in a multi-tiered customer engagement (e.g. as a subcontractor, or managing our own sub-contractors or partners)
  • Participating on internal and cross-functional teams to improve existing and build new implementation processes, tools, and systems
  • Supporting the design and development of new product enhancements
  • Over time, serving as a SME for business development, sales, and marketing support 

Qualifications Required:

  • B.A./B.S. degree, or equivalent industry experience (advanced degrees considered)
  • 1-5 years of experience in implementing or supporting complex, tech-enabled projects ideally in the software space
  • Strong project management skills
  • Demonstrated ability to interact with customers and partners at all levels and strives to achieve and continuously improve customer satisfaction
  • Ability to work in a collaborative and multidisciplinary environment with general guidance, but not a lot of day-to-day management
  • Possesses a high degree of independence, proven leadership and decision-making ability
  • Goal and results oriented operating style
  • Unimpeachable ethics
  • Excellent oral and written communication skills
  • An individual comfortable with picking up different technologies and adapting to dynamic changes
  • Demonstrated problem solving ability and attention to detail to deliver high quality output

Bonus Points:

  • Experience building interfaces and integrations to other systems, hardware, and technologies
  • Experience with systems incorporating Python, Linux, Java and Javascript and databases
  • Traffic control or engineering experience
  • Ability to travel occasionally – 100% of deployments are handled remotely, but sometimes we do visit customer sites, especially locally
  • Proven success acting as a positive company ambassador
  • Someone who is passionate about improving people’s lives through the application of technology
  • Someone who lives in the Pittsburgh, PA region - though we are considering remote-based applicants

What We Offer:

  • Competitive compensation
  • Stock options
  • Health insurance
  • Flexible remote work options
  • Casual dress
  • Flexible paid holidays, vacations, and sick days
  • 401k plan (coming soon!)

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